1. SUBJECT

1.1. This document is the general terms and conditions or the terms of use of an Internet platform, uploaded on the website www.dilios.bg and govern the rules for the use of the site, including the conclusion of a contract of sale from this e-shop.

2. DATA FOR SALE

2.1. “ARTEC-92” Ltd., registered with the Registry Agency – Commercial Register, UIC 130748285, with headquarters and registered address: Sofia, ul. “Nedelcho Bonchev” No29, with Identification number under VAT: BG130748285, with a bank account at a bank: UNICREDIT, BIC: UNCRBGSF, IBAN: BG10UNCR70001519631281, represented by Georgi Valentinov Filipov – manager, with a commercial address for correspondence: Sofia, ul. “Nedelcho Bonchev” No29, tel.: 02/9284351, fax: 02/9361204, e-mail address: office-artek-bg.com, owner of the trademark rights “DILIOS”/’DILIOS.

2.2. “ARTEC-92” Ltd. or a third authorized by him/her will administer the site and the e-shop dilios.bg, which for the short term will be called DILIOS.

2.3. You can contact DILIOS at the following e-mail address: info.dilios.bg.

3. DEFIONS

3.1. Seller – “Artek 92 ” Ltd.

3.2. DILIOS – the platform of the e-shop dilios.bg

3.3. Site Сайт– the domain www.dilios.bg and its subdomains

3.4. Client/Buyer – any natural person of a legal entity or other legal entity who uses the DILIOS site in any way, including but not limited to, by viewing it, creating and using an account, making orders from the site, buying, returning goods, etc.

3.5. Account – a section of the Site, formed by an email address and password, which allows the Client to send the Order and which contains information about the Client and the history of some of his actions on the Site (Orders, Tax Invoices, etc.). The Client is responsible for all information entered in the Account to be true, complete and up-to-date.

3.6. Favorites – a section in the account that allows the Buyer to create their lists of goods he/she wishes to monitor in connection with their possible purchase.

3.7. List – a web page in the Customer’s Account in the “Favorites” section, in which it may add products that he is interested in.

3.8. Cart – a section of the Site that allows the Buyer to add Goods or Services that they wish to purchase at the time of their addition or later.

3.9. Order – an electronic document, representing a communication form between the Seller and the Buyer, through which the Buyer declares to the Seller, through the Site, his desire to purchase certain Goods and Services from the Site.

3.10. Goods and Services – any product or service located on the Site and which are subject to the contract of purchase and sale from the Site.

3.11. Campaign – any commercial communication aimed at promoting certain Goods and/or Services that are offered in limited stocks, unless the commercial message explicitly states the opposite, for a certain period of time specified by the Seller.

3.12. Contract – represents the distance contract between the Seller and the Buyer for the purchase and sale of Goods and/or Services from the Site, an integral part of which are the present general terms and conditions for use of the Site.

3.13. Table of contents

• all information on the Site that is accessible via an Internet connection and the use of a device with a connection to the Internet;
• the content of any message from the Buyer to the Seller sent by electronic means and/or any other available communication means;
• any information provided in any way by an employee/collaborator of the Seller, the Buyer by electronic or other means of transmitting it at a distance;
• the information related to the Goods and/or Services and/or the tariffs applied by the Seller within a certain period of time;
• the information concerning the Customers and related to the Goods and/or Services and/or the applicable tariffs from third parties with which the Seller has concluded in some form of partner contracts;
• data concerning the Seller or other data relating to him.

3.14. Transaction – the action by DILIOS to recover the Buyer’s amount as a result of the cancellation or non-performance of a contract of purchase and sale from the Site, carried out only by bank transfer.

3.15. Specifications – all features and/or descriptions of the Goods and Services as indicated in their description.

4. MUNICIPLE COMPiliated

4.1. The DILIOS Terms and Conditions are mandatory for all users of the SITE and Customers who purchase Goods and/or Services through it.

4.2. Any use of the DILIOS site means that you:

(a) you have carefully familiarized yourself with the general conditions of its use;

(b) you have agreed to abide by them unconditionally;

4.3. DILIOS may update and change these Terms and Conditions from time to time. In the event of such a change, we will publish on the Site the changed text of the document. These changes take effect and are mandatory for all users/customers from the date of their publication on the Site, unless another date is explicitly stated. In this sense, you as a Customer have an obligation to consult any changes to the general terms and conditions of the Site in any use.

4.4. If any of the provisions of these General Terms and Conditions of Use of the Site prove to be invalid or unworkable, regardless of the reason for this, this does not entail the invalidity or inapplicability of the other provisions.

4.5. DILIOS makes serious efforts to maintain the accuracy of the information presented on the SITE. However, given the possible technical errors or omissions in this information, DILIOS specifies that the images of the products are an informative and guiding nature, respectively, the delivered products may differ from the images due to a change in their characteristics or design.

4.6. The characteristics of the products described in the SITE can be changed by DILIOS at any time and may contain errors. DILIOS has the right to change the prices of the products and articles offered in the online store at its own discretion and without prior notification. The customer is obliged to pay the price that was current during his order. When a technical error is made when the price is published in the online store, DILIOS undertakes to return to the Customer the entire amount it has paid, but does not owe other additional benefits.

4.7. It is possible that, due to the limited space and consistent structure of information, product descriptions will be sometimes incomplete. However, DILIOS strives to provide the most relevant and important information on the main characteristics and nature of the goods.

4.8. DILIOS does not guarantee the availability of all products and items presented in its online store. All goods, including those in promotion/decreased, are sold and delivered until the quantities are exhausted, even if this is not explicitly stated on the SITE.

4.9. The site may contain links to other sites. DILIOS is not responsible for the privacy policy of websites it does not administer, as well as for other information contained therein.

5. SKILLAGE OF THE GOOD

5.1. By registering an Order on the site, the Buyer declares his/her desire to purchase through the Site and to receive the respective Goods or Service from the Seller against payment of its price, the price of delivery and these General Terms and Conditions.

5.2. The Seller will send you a notification to register the Order in its system, which does not have the meaning of accepting, confirming or making a commitment to it. This notification The Seller shall make electronic (email) or by telephone.

5.3. The Seller has the right not to deliver part or all of the Goods or not to execute part or all the Services of the Order at its sole discretion including, but not limited to the exhaustion of their stock or change of price. In any case, the Seller notifies the Customer by email or telephone. In this situation, the sole responsibility of the Seller is to return the possible previously received price to the Goods or the Service.

5.4. The distance purchase contract between the Seller and the Customer shall be deemed to have been concluded at the time of the receipt by the Customer of his e-mail of a notification by the Seller that he is ready to send the Goods from the Order or to provide the Service.

5.5. The purchase contract concluded between the Customer and the Seller consists of these General Terms and Conditions and the information provided by the Seller on the Site.

6. ONLINE SALE

6.1. Access to www.dilios.bg for the purpose of registering an Order is allowed to every Client.

6.2. DILIOS reserves the right, in its sole discretion, to restrict the access of any Client to the execution of an Order and/or to any of the possible payment methods if it deems that this would be detrimental to DILIOS in any way. In this situation, the sole right of the Client is to contact the Customer Relations Department of DILIOS in order to be informed about the reasons that led to the application of the above mentioned measures. DILIOS shall not be liable for any damages that the Client has suffered or may suffer as a result of this decision, regardless of its correctness or merits.

6.3. The Client has the right to publish comments about Goods and/or Services, as well as to contact DILIOS at the specified addresses in the “contacts” section of the site. Comments or messages that contain obscene words or inappropriate vocabulary will be removed from the site or ignored. The Seller will process the information received from the Customer for the purposes, on the grounds and within the terms specified in the Privacy Policy, without the need for the Seller to seek the Customer’s consent to their processing in each case.

6.4. Communication with the Seller can be made by direct contact with him or at the addresses listed on the site in the section “Contact”. The Seller will process the information received by the Customer for the purposes, on the grounds and within the time limits specified in the Privacy Policy, without the need for the Seller to seek the Customer’s consent to their processing in each case.

6.5. In the event of unusually high traffic on the Internet, DILIOS reserves the right to require Customers to manually enter the captcha type validation codes in order to protect the information published on the Site.

6.6. DILIOS may publish advertising or promotional information about the Goods and/or Services and/or of the promotions offered by it or its partners, for a certain period of time, as well as information about the stocks of the goods.

6.7. All prices of the Goods and/or Services on the site are final, announced in BGN (BGN) including VAT and all other taxes or fees required by law.

6.8. In the case of online payments or payments in a bank, the Seller shall not be liable for any costs in connection with fees, commissions or other additional payments made by the Buyer or his bank in connection with the transaction itself, as well as in the case of currency exchanges applied by the bank that issued the customer’s card, in cases where the currency is different from BGN. The costs associated with such payments are solely at the expense of the Buyer. Therefore, DILIOS recommends to its customers to consult its bank for possible additional fees that could be charged to them in case of online payments or through a bank for goods sold by DILIOS.

6.9. The images (static/dynamic images, multimedia presentations, etc.) presenting the products and items in the DILIOS online store, reflect as accurately as possible their colors and fabric. DILIOS is not responsible for inaccurate color reproduction as a result of individual settings and technical parameters of monitors, displays, computer systems and technical devices used to access the online store. DILIOS is also not responsible for differences within the permissible range of the color with which the goods are presented in the photo in the online store and that of the order delivered by the customer, as well as for a difference in the shade of color of the same goods produced at different periods of time or from different batches. The Customer has no right to seek any liability of the Seller for such inconsistencies.

6.10. After 14 (fourteen) days from the time of purchase of a Good or Service, the Buyer will be asked to make a Review on the purchased Goods or Service. The request will be sent to the account’s registered e-mail. Thus, the Client contributes to informing other possible Users/Customers/Buyers of the Site and is actively involved in the development of new Services and in the more detailed description of the characteristics of the Goods.

6.11. Dilios does not merge or edit orders. They are processed and sent only in the form released by the customer.

7. USE OF RESPONSIBILITY ON PERFORMATION

7.1. The Seller has the right to use subcontractors for the performance of its obligations under the concluded contract for the purchase and sale of goods at a distance, without the need to notify or obtain the Buyer’s consent to this. The Seller will be responsible for the actions of these subcontractors as for his own.

8. The right of the INTELLECTular and INDUSTRIAL COUNCILITY

8.1. The content, as defined in the chapter “Definitions”, including but not limited to logos, any graphic images or inscriptions, commercial symbols, dynamic symbols, texts and/or multimedia content on the Site, are the exclusive property of DILIOS.

8.2. DILIOS has and reserves all intellectual property rights related in any way to the Site, whether it is its own or obtained through contractual licenses or by any other lawful manner.

8.3. Nothing in the contract concluded between DILIOS and the Client at a distance will be considered as permission by DILIOS the latter to copy, distribute, publish, provide to third parties, modify in any way any part of the Content, including, but not limited to, the content of the trademarks, logos, multimedia content, removal of the signs denoting the right of ownership of DILIOS on the Content.

8.4. Any Content that the Client has access to, regardless of the means to do so, is subject to regulation by these General Terms and Conditions.

8.5. The Client may copy, transfer and/or use the Content only for personal non-commercial purposes, only in cases where this does not conflict with the information provided for in this Chapter of this document.

8.6. The Client has the right to use the Content for commercial purposes only if it has obtained the written consent of DILIOS for this and only to the part of the Content, to the manner and extent of its use, as well as within the time limits for which this consent is expressly given. Any subsequent or different use of the Content shall be considered a breach of this Agreement between DILIOS and the Client and of a violation of the intellectual property rights of DILIOS, which has the right to seek the Client’s liability for this.

8.7. No part of the content of this Site may be used by third parties in any way without prior written permission from DILIOS. Any use, reproduction, alteration, transmission (in electronic or other manner), public display, etc. of some or all of the content of the DILIOS online store, for commercial purposes or to extract another benefit without the permission of DILIOS is prohibited and will be prosecuted in accordance with the order provided by law.

9. ORDER

9.1. The Customer may make Orders on the Site by adding the desired Goods and/or Services to the shopping basket, following the steps specified on the Site to complete and send the respective Order.

9.2. Each added to the purchase basket Goods and/or service is available for purchase within the quantities available. The addition of one Goods and/or Service to the purchase basket without being completed does not result in the order registration and the automatic preservation of the Goods/Service.

9.3. The Customer undertakes and is responsible for this all data for the purchase, which he has requested through his completed and sent to the Seller order to be correct, complete and accurate at the date of sending the order.

9.4. By sending the order, the Customer authorizes the Seller to contact him in any possible way, where necessary, in connection with the order or the concluded Contract.

9.5. The Seller has the right to refuse to execute (to cancel) the Order made by the Customer, for which he/she should notify the Customer. The cancellation of the order does not entail any liability or subsequent obligation of either party in relation to the other in relation to it and, accordingly, none of them has the right to seek compensation from the other for its cancellation in the following cases:

• non-acceptance by the issuing bank of the Customer of the transaction upon online payment;
• implementation of the monetary transaction, which will not lead to the receipt of funds to the Seller’s account in case of online payments;
• The data provided by the Customer on the Site is incomplete and/or incorrect.

9.6. In the event that the Client wishes to return purchased goods, he can take advantage of this right within 14 (fourteen) days of receipt. The Customer will bear all direct costs of the return of Products offered by DILIOS in case he withdraws from the Contract and declares this within the withdrawal period provided to him by the Seller. The customer should return to DILIOS the product at: Sofia, ul. Nedelcho Bonchev 29. The Customer may also return the Product(s) and by filling in the electronic form to the Seller.

9.7. The Seller undertakes to refund the price paid under the Contract, concluded at a distance from which the Customer has renounced, within 14 (fourteen) days from the date on which he receives the notification of the Customer that he is withdrawing from the Contract. The amount will be refunded as follows, without this giving any additional costs to the Client:

• Payments made by debit or credit card – by refunding the account from which the payment was made
• Payments made by cash on delivery – to a bank account, additionally provided by the Client

9.8. The Seller has the right to delay the refund in the cases of withdrawal from the Contract until the receipt of the goods sold or until the receipt of proof that they have been sent, whicheverever occurs earlier.

9.9. Right to withdraw from the concluded contract at a distance and return of goods are only customers who are consumers within the meaning of the Consumer Protection Act in respect of the goods offered by Marketplace the partners of DILIOS, as well as all customers regarding the goods offered by DILIOS. It is mandatory that the goods are in the original commercial form, without broken packaging and without being used. Where more than one piece of a mark and a product model has been ordered, the packaging of only one product may have been printed and the rest shall be returned to the seller sealed. In case of non-fulfillment of these conditions, DILIOS reserves the right not to accept the returned goods and, accordingly, not to pay the costs incurred upon their purchase by the Customer. The Client may also exercise his/her right of withdrawal by filling in the standard form, which can be downloaded from here and sends it to us on the above e-mail.

9.10. In the event that the Goods and/or Service ordered and/or Service by the Customer may not be delivered/provided by the Seller, the latter will inform the Customer about this and will refund to the Customer’s account the amount for the already paid Goods and/or Service, within 7 (seven) days from the date on which the Seller has established this fact or from the date on which the Buyer has clearly expressed his wish for termination of the Contract.

9.11. The Client has no right to withdraw from the contract and to return items made on his individual order and/or with dimensions submitted by the Client. The responsibility for the submitted dimensions lies with the Client. All orders made in sizes requested by the Customer and other than those specified in the DILIOS online store are considered to be individual.

9.12. The client has no right to withdraw from the contract:

• in the provision of services where the service is fully provided and its execution has started with the explicit prior consent of the consumer and confirmation on his part that he knows that he will lose his right of withdrawal after the contract has been fully executed by the trader, the supplier of Goods;
• in the case of the delivery of sealed Products which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection;
• in all other cases provided for by law.

10. RIGHT OF RECLASSIFICATIONS AND RELEASE OF MANUGE WTOS

10.1. In the event that the Client wishes to return purchased goods due to defect/damage, he may benefit from this right in the 14 (fourteen) day period of their receipt. It is also desirable to send a photo of the defect/damage.

10.2. The transport costs of returning the goods are at the expense of DILIOS only in cases of non-conformity or production defect and in the case of a 14 (fourteen) day period following receipt of the goods. After accepting returned goods and their review, their value is refunded to the Customer in a bank account within 14 days.

10.3. Any goods that do not correspond to the ordered by the Customer are subject to a claim. The customer may refuse it as soon as you receive it. In case of non-compliance, please contact us by e-mail: info-dilios.bg or by phone 0889 345 488. We will check the discrepancy on the product name in the request and the name of the product you received. When confirming the error, we will replace the goods, the delivery is at the expense of DILIOS.

10.4. In the event of a manufacturing defect, the Customer has the right to withdraw from the order (at 14 days) or request a replacement, as the delivery costs are at the expense of the store. At the time of return of the goods, a statement of findings is drawn up (in two identical copies) describing the status of the goods and their packaging.

10.5. When submitting a claim, the Customer must also apply the documents on which the claim (cash note, cash on delivery note or invoice) and completed claim form.

10.6. Goods for which the Customer has been warned of non-conformity, as well as goods for which the conditions of operation indicated on the packaging by the manufacturer are not subject to a claim.

10.7. There is no right to claim a person who is a third party when receiving the shipment and is not the main payer on it. In the event of a visible defect or inconsistency of the goods, at the time of receipt, the third party may refuse them or take it at its own responsibility. In case he accepts such a shipment and does not make his claims to the courier, the Customer loses his right to a claim.

11. TUESTIONS AND MATERIALS

Besides offering designer collections and a variety of design and color ranges, our company keeps the quality of our fabrics extremely high. We at Dilios provide you with a little more information about the materials we use with care of you.

What does the number of threads mean?

It is used to denote the density of the knit in a given fabric. The number of filaments per square centimeter is a measure of quality that is used with the textile industry. The higher number of threads is an indicator of tissue density.

Cotton satin (82 threads/cm ²2, composition 100% cotton) – this is a high-end fabric for bed linen. It is characterized by specific softness, tenderness and comfort, prepared by specially healed and treated combed yarns, a special weaving weaving weaving weave (4/1-one thread from the bottom four top) and finishing (called sugarization – thanks to it satin becomes fluffy and soft to the touch and glowing of light).

Some still perceive satin as slippery and shiny fabric, which is actually characteristic only of artificial polyester satin fabrics, which in cold weather do not retain heat, but with heat sweating the body, but not for the natural fabrics of 100% cotton.

If you are demanding to your home or hotel, you want your family or guests to feel comfortable and nicely recommend you a luxurious set of 100% cotton satin. You will certainly impress everyone with it.

Ranforce (57 threads2 / composition 100% cotton) – fabric, distinguished by greater softness and strength compared to the standard types of “hasses” offered on the Bulgarian market. The difference also comes in the structure of the thread, it is twisted (ring) yarn, which gives it greater strength and less contraction. The specificity of the structure: soft to the touch, with a small contraction and great strength.

Flat printing – this way of printing helps us to diversify the way of structuring the prints themselves, the figures and the elements in them. In this type of stamping, larger and more spectacular images are achieved on the fabric.

Photo printing is a print in which the effect of the real image of the figure we want to depict is achieved. The very name of the technology, which is used, suggests exactly what we achieve with it.This print is a real photo that is transferred to the fabric.

Reactive printing is the most modern and quality printing technology. It is characterized by greater resistance to colors when washing. It is used in saturated and bright colors – black, red, lily, orange, etc.

The jet printing provides bright and saturated colors.

Manufacturers rarely use “reactive printing” because of the more expensive technologies, paints and higher final prices of products.

The products and fabrics are tested in BULGARCONTROL AD and meet all requirements under BDS.

The tens in the catalogues are patented and are the exclusive intellectual property of Artek-92 Ltd. Any copying or reproduction is a violation of the law!

 12. Awareness of the world

12.1. By accepting the Privacy Policy, the Customer agrees that the Seller will process his/her personal data for the purposes, on the grounds and within the deadlines specified in the Declaration, without the need for the Seller to seek the Customer’s consent to their processing in each individual case.

12.2. The Customer agrees to provide DILIOS with unlimited access to any materials and information he sends to the Seller through or in connection with the Site, regardless of whether he has made an Order and made a transaction through the Site. The Seller has the right to use, reproduce, publish, modify, transmit and distribute this information or materials. The Customer expressly agrees that the Seller may freely use and process for its own purposes the ideas, concepts or know-how that the Client has provided to him in any way through or in connection with the Site. DILIOS has no obligation to keep the information received as confidential, insofar as this is not imputed to it by the legislation in force.

12.3. In the event that the Client has provided his/her explicit consent, DILIOS or third parties who are partners of DILIOS and are providers of marketing services, state, municipal or non-governmental agencies, where this is provided for by the specific legislation, as well as other companies with which DILIOS may develop common bidding programs for the Goods and/or Services on the market, etc.

12.4. Customers are responsible for keeping the confidentiality of their password and account and are fully responsible for any actions performed through their account or password. DILIOS recommends them to be unsubscribed from their account at the end of each session, pressing the “Exit” button.

13. RECLASSIVES

13.1. DILIOS bulletins containing information on trade discounts will be sent by the email specified by DILIOS.

13.2. As soon as the Client creates an account on the Site, he has the opportunity to express his/her consent to the receipt of the Newsletters. The option with respect to the consent to receive a Newsletter can be changed at any time, and for this you need to contact DILIOS using the special link located in each Newsletter or on the specified telephones.

13.3. The refusal to receive the Bulletins does not imply an automatic withdrawal from the given consent for the conclusion of this contract.

14. FACTURING – PAYMENT

14.1. The prices of the Goods and Services announced on the site www.dilios.bg are final and include VAT, as well as all other taxes and fees provided for in the current legislation.

14.2. The price, the method of payment and the payment period for the issuance of proforma invoices are indicated in each Order.

14.3. The customer is obliged to provide all the necessary information about the issuance of the invoice in accordance with the current legislation.

14.4. The Seller will issue to the Customer an invoice for the ordered and delivered Goods / Services based on the information provided by the Customer.

14.5. DILIOS issues an invoice for each payment under an Order through which the Client has purchased the Goods and/or Service offered on the Site by DILIOS. The Customer receives the invoice physically together with the Goods, as well as electronically to the email indicated by the Customer in its Account or by uploading it to the Account itself. In case these payment documents are not available for more than 48 (forty-eight) hours in the Account, please let us know at the email address:[email protected]

14.6. For the purpose of correctly compiling the invoice for the respective Order, the Client is obliged to constantly update the data in his account. He is obliged to review the information specified in the relevant Order in order to make sure that the data is complete, true and accurate.
14.7. The client will have a record of the invoices issued by DILIOS in its Account and can store or archive them at any time.

15. DELIVERY OF THE SHOWDER

15.1. The Seller undertakes to deliver the ordered and bought Goods through the courier company “SPIHI” to the address indicated by the Buyer or to an office of the courier company, depending on the choice of the Customer.

15.2. The seller will ensure the appropriate packaging of the Goods and the sending of the accompanying documents.

15.3. The Seller will make the delivery of the Goods and the provision of the Services only on the territory of the Republic of Bulgaria.

15.4. The details regarding the delivery of the Goods/Services inclusive, but not limited to, the delivery/execution period, shall not constitute a contractual obligation on the part of the Seller for the delivery/performance of the respective Service on a specific date. Accordingly, the Customer is not entitled to any compensation in the event that the date on which it was announced by the Seller that it will deliver the Goods or will perform the Service is not complied with.

15.5. When delivering the goods, the Customer or a third party shall sign the accompanying documents. A third party is considered to be anyone who is not the holder of the order, but accepts the goods and is at the address specified by the Customer. In the event that the customer is not found within the deadline for execution of the delivery at the specified address or access and conditions for delivery of the goods are not provided within this period, the Seller shall be relieved of his obligation to deliver the goods requested for purchase. The customer can confirm his desire to receive the goods after the delivery period, in which it was not found at the address, assuming all the costs of the delivery. In this case, a new delivery period begins to run from the moment of confirmation.

16. WARRANTY

16.1. The Seller offers all Goods on the Site with a guarantee of conformity of the goods with the Contract, in accordance with the current legislation and the warranty policy for the Goods.

16.2. The correction/repair of products outside the warranty period (14 days) or within this period, but provided that the Seller’s obligation to bring the goods into conformity with the contract for sale has been dropped on any basis, is subject to payment by the Buyer and is made within a period agreed between the parties.

17. REPRESENTATION OF OBINT .

17.1. The ownership of the Goods will be transferred with their transmission to the Buyer, after the payment on his part. The transmission of the Goods will be certified by the Buyer’s signature of the transport document provided by the courier.

18. JALBY

18.1. Regarding complaints and damages related to the purchased goods and/or service, Buyers may submit complaints to the e-mail specified above in these General Terms and Conditions.

 19. SPORTS

19.1. All disputes between DILIOS and customers of the online store will be resolved in a spirit of understanding and goodwill.

19.2. Buyers have access to out-of-court dispute resolution procedures with the assistance of alternative dispute resolution bodies.

The General Conciliation Commissions are competent for disputes related to the purchase of goods from online stores: https://kzp.bg/pomiritelna-komisiya

19.3. Buyers can also seek assistance in resolving a dispute through the European Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr/main/index.cfm? event?main.home2.show?lng?BG

20. RESPONSIBILITY

20.1. The Seller shall not be liable for any damage suffered by the Buyer or by third parties resulting from force majeure or those that are beyond the control of the Seller.

20.2. In all other cases, the Seller’s liability is limited to the value of the ordered and paid Goods.

21. PROCESSING OF PERSONAL DATA

21.1. DILIOS is a Data Controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR).

21.2. DILIOS will process the personal data solely for the purposes, on the grounds and within the time limits specified in the Privacy Policy and under conditions ensuring their storage and non-existing of their accidental loss and unauthorized access.

22. FORMPORTANT OBJECTIVES

22.1. Neither party shall be liable for the non-performance of their contractual obligations if such non-performance is due to a force majeure circumstance. A force majeure is an unpredictable event, beyond the control of the parties, which cannot be avoided.

22.2. If, within a period of 14 (fourteen) days from the date of the relevant event, it does not stop, either party has the right to notify the other party that it terminates the Contract without owing to the other benefits for any possible damage suffered.